Measuring Community Health for Online Communities

Community Health Index White Paper

Lithium Technologies is breaking ground with the introduction of a new, standard measurement for customer communities: the Community Health Index.

To explain how the index was developed and how it can be used to drive action, Lithium has written a comprehensive white paper entitled “The Community Health Index for Online Communities.”

White paper highlights include:

• How Lithium derived the Community Health Index from a research database containing information from more than 150 communities;
• The methodology for measuring the six key characteristics of a healthy community: Members, Content, Traffic, Liveliness, Interaction, and Responsiveness
• How to use the six key factors to drive community health improvements.

Download Your Free Copy Today!