Measuring Community Health for Online Communities
Community Health Index White Paper
Lithium Technologies is breaking ground with the introduction of a new, standard measurement for customer communities: the Community Health Index.
To explain how the index was developed and how it can be used to drive action, Lithium has written a comprehensive white paper entitled “The Community Health Index for Online Communities.”
White paper highlights include:
- How Lithium derived the Community Health Index from a research database containing information from more than 150 communities;
- The methodology for measuring the six key characteristics of a healthy community: Members, Content, Traffic, Liveliness, Interaction, and Responsiveness
- How to use the six key factors to drive community health improvements.
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Lithium powers many of the world’s largest and most successful online communities: