[Webcast]
CX in the Age of Social Media

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Using social media to deliver great customer service is no longer an option – it’s a necessity. Twitter reports that customer service interactions on social have jumped 250% in the past two years. Two-thirds of consumers are already using Twitter or Facebook for customer service. By 2020, Gartner predicts that 90% of brands will rely on social media in some capacity to manage their customer service efforts.

Engaging consumers through social customer service is just one touchpoint in the customer journey. How you integrate your social strategy across that journey, and how you create a cohesive customer experience (CX) at every touchpoint to boost engagement and loyalty are both imperatives.

Join our social media and CX experts, Joey Coleman from Design Symphony and Eddie McGraw from Lithium Technologies, as they explain how social customer service can help brands provide winning digital customer experiences.

Watch this webinar to learn:

  • Join our social media and CX experts, Joey Coleman from Design Symphony and Eddie McGraw from Lithium Technologies, as they explain how social customer service can help brands provide winning digital customer experiences.
  • Social customer service response techniques that meet – and exceed – customer expectations
  • How global brands use social networks and communities to grow their customer bases, and build long-term ROI

If you didn’t have the chance to attend this recent webinar, we invite you to watch the replay on demand.

Featured Speakers

Joey Coleman headshot

Joey Coleman
Founder and Chief Experience Composer
Design Symphony


Eddie McGraw headshot

Eddie McGraw
Director of Marketing & Communications
Lithium Technologies