Five Must Haves for
What You Need to Support Your Customers Through Social Media
- 18% of consumers begin the path to purchase through social media
- 37% of consumers use social media for customer service
- After making a purchase, 74% of consumers state that they prefer to engage with the brand through social media.
- Consumers report that after connecting with a brand through social media, they feel a sense of trust with the brand, feel like an insider with the brand, and feel that the company cares about them.
The social media revolution has irrevocably changed the way people communicate—with each other and with the brands they purchase and support. The good news/bad news is that while 80% of CEOs report that getting closer to their customers is a top priority, they remain unclear on exactly how social media can help them get there.
Download 5 Must Haves for Social Support, and learn exactly how to support your customers through social media with:
- Online community
- User profiling and reputation management
- Social web integration
- CRM integration
- Actionable analytics
Download Your Free Copy Today!
Lithium powers many of the world’s largest and most successful online communities: