The financial services marketplace has been put to the test. Trust is at an all time low, cost pressures at an all time high. Thanks to non-traditional disruptors like Paypal and Mint, FSI firms increasingly find their influence over the customer experience waning.
In order to help FSI firms to rethink their approach and take back the customer experience, Lithium commissioned Forrester Consulting to conduct a profile of online banking customers. Download the fully study and learn:
Lithium powers many of the world’s largest and most successful online communities:
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