From Crowdsourcing to Knowledge Management

Smart companies are fast discovering that the quickest path to a robust support knowledge base is to bring the crowd—social customers and their conversations—into the fold. They’re creating and promoting online support communities, solving more problems faster, and enjoying stunning returns.

Knowledge management is among the most valuable things the crowd can do—and it does it very, very well. Find out how top brands like HP and Lenovo are saving tens of millions by tapping the crowd for product knowledge and solutions—and scaling their support functions by many fold in the process.

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Lithium powers many of the world’s largest and most successful online communities:

  • AT&T
  • Sephora
  • Best Buy
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