SocialMatters

eNewsletter from Lithium Technologies

2010 Issue 4

Lithium Social Customer Virtual Summit

Catch the SCVS On-Demand

Couldn’t make last month’s Social Customer Virtual Summit? Didn’t get to all the keynotes? You still can—on demand.

Now, you can hear great discussions from social customer thought leaders at your convenience. Don’t miss Jeremiah Owyang on turning social customers into social influencers, David Meerman Scott on engaging your customers with real-time marketing, and Best Buy, Verizon, and Vistaprint on real-world social customer engagement. Registration is free and easy.

Register Now On-Demand

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  INSIDE THIS ISSUE

Catch the SCVS On-Demand

The New Breed of Social Strategist

Lithium's Chief Social Strategist, Jenny Zeszut, Named Technology Innovator

Get the Latest Community Platform Research

And the Award Goes To...



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COMMUNITY EXPERT CORNER

The New Breed of Social Strategist

Jeremiah Owyang's recent report talks about the changing role of the social strategist. Download the Altimeter report, and read Dan Ziman's (Lithium's VP of Marketing) take on how today's Social Managers, Directors, and VPs need to start turning social conversations into business advantage if they expect to build a career path in social strategy.

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Lithium's Chief Social Strategist, Jenny Zeszut, Named Technology Innovator

Lithium congratulates Chief Social Strategist, Jenny Zeszut, for being recognized as an exceptional woman innovator in 2010. Jenny pioneered the social media monitoring space with her brain child, Scout Labs, acquired by Lithium this year.

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Get the Latest Community Platform Research

Just in case you haven't heard, Lithium was positioned by Forrester Research, Inc. as a Leader in The Forrester Wave™: Community Platforms, Q4 2010 report.

The Wave report ranks Lithium Technologies number one for our current offering—the Social Customer Suite—and number one in strategy.

Additionally, Lithium received the top ranking scores for features, services, leadership, and clients.


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And the Award Goes To...


Give it up for giffgaff, recent winner of the 2010 Forrester Groundswell Award! Forrester cited giffgaff especially for their example of embracing the social customer—keeping the community so close that they actually run the company.

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But wait, there’s more! HP’s Consumer Support Forum also captured a 2010 Forrester Groundswell Award. Again, Lithium Technologies is at the bottom of this award-winning support site.

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  EVENTS

Catch Lithium’s Paul Gilliham, Director of Customer Marketing, at ON24's VUE2010 on December 14th

Hear from Paul how to use social engagement to get more from your virtual events, download oodles of case studies and white papers, and visit with Lithium reps in our booth

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  IN THE NEWS

Read what destinationCRM has to say about how sweet the Lithium Social Customer Suite really is

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CIO Magazine has an "ah-ha!" moment in conversation with Lithium

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  QUICK LINKS

Start Your Free Trial With Lithium Social Media Monitoring

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Browse Recent Research Published by Michael Wu, Lithium’s Principal Scientist of Analytics

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  VISIT OUR COMMUNITY

Discover valuable posts on subjects ranging from community best practices to Q&A with customers such as Barnes & Noble and Hewlett-Packard...

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SocialMatters is dedicated to providing insights and real-world case studies relevant for marketing and support professionals. Your comments and questions are encouraged.

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2010 Lithium Technologies, Inc. All Rights Reserved

 
 



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