Making Social The Way You Do Business
The Bad News
- 60% of consumers say customer service does not meet their expectations.
- 80% of consumers are less likely to buy again after a poor customer service experience.
The Good News
- 63% of consumers report they search for others with similar problems online when they need help.
- 80% report that they are more likely to try new things based on a friend’s advice because of social media.
Download this white paper from Lithium, and learn how you can take advantage of key consumer trends to drive bottom–line business outcomes.
Lithium powers many of the world’s largest and most successful online communities: