Masters of Digital CX Episode 2: The Future of Social Media Management

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Episode 2: The Future of Social Media Management

Whether you are new to the subject or more seasoned, we want to equip you with all the need-to-knows about digital customer experience. Learn how to leverage your toolbox, deploy a strategy and outshine the rest in today’s challenging and competitive landscape. Hear from Lithium customers on their successes as they strive to harness the power of digital customer experience to obtain optimal results for their business at large. In this second episode of the series taken from our LiNC Local London panel sessions, we covered:

  • How to understand your audience & influencers and break down the barriers to creating a holistic digital customer experience,
  • How to efficiently manage social campaigns and respond with precision,
  • And how to publish relevant content that will deliver ROI.

Featured Speakers:

  • Liam Dyson, Head of Digital at Plusnet
  • Chris Brennan, Sr. Social Strategy Manager at Scottish Power
  • Phil Fothergill, Social Media Operational Lead at nPower
  • Darren Jones, SM & Audience Insight Manager at Post Office

The original content was filmed during LiNC Local London on the 20th June 2017.

Watch the replay now.

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