[Webcast Series]
Masters of Digital CX: European Edition

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Masters of Digital CX: European Edition

Join-us for this 4-part webinar series where some of Europe’s leaders in digital customer experience will be sharing their learnings and successes as they strive to harness the power of digital customer experience to obtain optimal results for their business at large.

Whether you are new to the subject or more seasoned, we want to equip you with all the need-to-knows about digital CX. Learn how to leverage your toolbox, deploy a strategy and outshine the rest in today’s challenging and competitive landscape.

  • Episode 1: Digital CX is the New Playing Field - Click here to view on-demand
      • Linda Van Seuren, Sr. Community Manager at ING
      • Michel Da Silva, Community Manager at Parrot
      • Marlene Summers, CS Services & Community VP at Zuora
  • Episode 2: The Future of Social Media Management - Click here to view on-demand
      • Liam Dyson, Head of Digital at Plusnet
      • Chris Brennan, Sr. Social Strategy Manager at Scottish Power
      • Phil Fothergill, Social Media Operational Lead at nPower
      • Darren Jones, SM & Audience Insight Manager at Post Office
  • Episode 3: Community & Beyond - Click here to view on-demand
      • Esther Heide, Community Manager at TeamViewer
      • Wendy Schippers, Sr. Community Manager at HP
      • Timo Tolonen, Head of Community at GiffGaff
      • Paco Campos, Community & Social Manager at Leroy Merlin
  • Episode 4: The Real-World Impact of Digital - Tuesday 21st of November @ 10 AM GMT
      • Nina Hareide-Larsen, EVP, Corporate Communications, Group Head of Social Media at DNB Bank
      • Lauri Siljamäki, VP, Customer Advocacy at F-Secure
      • Liam Dyson, Head of Digital at Plusnet
      • Rob Tarkoff, President and CEO at Lithium

This content was filmed during LiNC Local London on the 20th June 2017.