The Definitive Guide to Social Customer Service Success

Download the report

Download the report

You’re responding to your customers on social. You have agents who are tasked with answering tweets and comments and routing questions to the appropriate channels. You know that digital and social is the future of customer service. The question is: how do you get there?

Your business needs to see undeniable value to invest in the resources needed to design, build out and operate a fully functional, high-impact social customer service team. Saddling existing agents with expanded duties has been a Band-Aid solution. Now, volumes are rising, and you’re at the point where a full-fledged social customer service team just makes sense. It’s imperative.

What do you need to know, and do, to create a truly sophisticated social customer service team?

In this free guide, you learn:

  • How to sell the idea of a focused social customer service team to internal stakeholders
  • How to build that team
  • The key metrics and operational aspects involved
  • Customer implications
  • Revenue impact to the business
  • And more

Download the guide today.