Masters of Digital CX Episode 1: Digital CX is the New Playing Field

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Episode 1: Digital CX is the New Playing Field

Whether you are new to the subject or more seasoned, we want to equip you with all the need-to-knows about digital customer experience. Learn how to leverage your toolbox, deploy a strategy and outshine the rest in today’s challenging and competitive landscape. Hear from Lithium customers on their successes as they strive to harness the power of digital customer experience to obtain optimal results for their business at large. In this 1st episode of the series taken from our LiNC Local London panel sessions, we covered:

  • How to deliver awesome digital CX across departments and channels,
  • How top brands including Parrot, ING and Zuora, are making strides in the world of online communities and social media management,
  • And how to build ROI through tangible goals.

Featured Speakers:

  • Linda Van Seuren, Sr. Community Manager at ING
  • Michel Da Silva, Community Manager at Parrot
  • Marlene Summers, CS Services & Community VP at Zuora

The original content was filmed during LiNC Local London on the 20th June 2017.

Watch the replay now.

Other Episodes: