Masters of Digital CX Episode 4: The Real-World Impact of Digital

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Episode 4: The Real-World Impact of Digital

Want to create frictionless customer experiences across digital touchpoints but don’t know how? What better way to learn than from Lithium CEO and digital CX expert, Rob Tarkoff? In this main stage session filmed during LiNC Local London 2017, Rob provides key insight on how to connect with customers at the right digital moment. To achieve this, he explains Lithium’s four-stage formula for successful digital customer experience: Listen, Engage, Enlist and Embrace. In Episode 4, you'll learn:

  • How to manage issues, crises and damage limitation,
  • How to enhance the digital customer experience, while protecting and enriching relationships,
  • And how digital CX leaders from DNB, F-Secure and Plusnet are tackling these challenges.

Featured Speakers:

  • Nina Hareide-Larsen, EVP, Corporate Communications, Group Head of Social Media at DNB Bank
  • Lauri Siljamäki, VP, Customer Advocacy at F-Secure
  • Liam Dyson, Head of Digital at Plusnet
  • Rob Tarkoff, President and CEO at Lithium

The original content was filmed during LiNC Local London on the 20th of June 2017.

Watch the webcast on-demand.

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