7 critical strategies for highly effective social customer service

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Available On Demand

It’s no secret that social is the future of customer service – and is potentially the biggest differentiator for brands. It’s likely you already have agents to receive and respond to customers through social channels.

But how will you build a sophisticated social customer service strategy -- one that can scale to deliver exceptional customer care even during spikes around seasonal promotions, new product launches, and unexpected attention from negative customer tweets?

Our webcast, featuring Dave Evans, Lithium’s VP, Social Strategy and Tim Lopez, Symantec’s, Social Customer Service Leader, will deep dive into best practices to empower your social customer service team, and teach you:

    1. How to empower your agents to deliver exceptional customer care and minimize response times by leveraging the right social tools
    2. How to stay ahead of the curve by tapping in to historical performance data
    3. How to improve the customer experience by extending it beyond the customer care team

Featured Speakers

Dave Evans headshot

Dave Evans
VP, Social Strategy

Tim Lopez headshot

Tim Lopez
Manager, Global Social Customer Care