Seamless Customer Service with a Social CRM

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According to a study by Gartner, 89% of brands will mostly compete on customer experience. If brands want to stay relevant, they need to reimagine the way they think about customer care. Today, most brands see their customers as one dimensional, a CRM record, a transaction. They need to see the behavioral and social aspects of their customers, the human element, in order to create meaningful relationships with them.

In this webcast, you will learn how a social CRM solution solves this gap in customer service. By transforming your CRM into a hub for all customer data and interactions, you can deliver personalized experiences at scale.

Featured Speakers

Jeff Spitulnik headshot

Jeff Spitulnik
VP of Product Management