The AI-Powered Customer Experience

Download the report

Watch on Demand

Available On Demand

According to Gartner, by 2020, 85% of customer interactions will be managed without a human. The role of artificial intelligence in customer engagement is rapidly advancing both in B2C and B2B industries.

E-commerce models are becoming more popular; businesses seek to harness the power of data with AI-based functions that augment the intellect of people, while serving the customer around the clock.

Companies experience inundation with martech options, and excessive workload for social media agents; how do brands plug into their audience on preferred social mediums while mitigating these hurdles?

In this webcast, social media influencer and IBM Futurist Bernie Borges and Lithium’s Chief Community Officer, Joe Cothrel, reveal essential strategies to delivering a relevant customer journey using AI. You’ll discover:

  • Debunking the myths of AI
  • The role AI plays in building loyalty
  • AI options brands must embrace in 2017

Register for this webcast to learn more.

Featured Speakers

Bernie Borges headshot

Bernie Borges
Find and Convert

Joe Cothrel headshot

Joe Cothrel
Chief Community Officer